Install on ShopifySHOPIFY SUPPORT + SALES AGENT
One agent for sell more.
Arbyn handles email, chat, Instagram, and Facebook on its own. It recovers carts, upsells after every delivery, and turns every customer touchpoint into revenue. In your voice. From day one.
21-day calibration. Cancel anytime from Shopify.
support@yourstore.com
Jamie M. <jamie@gmail.com>
Wrong address on my order
Hi, my order #4821 shipped to my old apartment and I need to change it before it leaves the warehouse...
Email received and classified Address change intent
Order #4821 located Unfulfilled
Address validated Confirmed
Shopify order updated Done
Reply sent from support@yourstore.com Sent
support@yourstore.com
Marcus T. <marcus@gmail.com>
Wrong item in my order
Hi, I ordered the Black version but received Blue. Order #7204. I need to return this and get the right one...
Return request classified Wrong item
Order #7204 verified Fulfilled
Return policy checked Eligible
Return label generated Sent
Refund of $89.00 issued Done
Estimated arrival May 26-28 · Tracking sent to your email
Before your order ships
Refill Pack
Ships free with your current order
$24.00
Add to order
62% of customers who bought this also added the Refill Pack
Arbyn Sales — Today
Revenue
$1,247
Carts Recovered
8
Upsells
12
Avg Order Lift
+$34
Recent Activity
Cart recovered · Matte Black Set · $129
2m
Upsell accepted · Refill Pack · $24
7m
Bundle built · Starter Kit + Case · $89
12m
Post-purchase upsell · Travel Case · $38
18m
SEE IT IN ACTION
Watch Arbyn in action.
A live walkthrough of how Arbyn reads inbound messages, finds the right Shopify data, drafts a reply in your voice, and acts on the order. Recorded inside a real store.
Arbyn product walkthrough
A guided tour through every channel.
60s
Median time from email received to reply sent
92%
Tickets closed without a human ever touching them
$149
Flat monthly price. No per-ticket. No overages. Ever.
21
Languages Arbyn replies in automatically
Built on three things.
Every feature is built on top of them.
Shopify Ingestion
Arbyn reads your orders, catalog, policies, and shipping zones on install. No knowledge base to write. No documentation to build. It knows your store before the first email arrives.
Voice Fingerprint
Paste three to five of your past customer replies. Arbyn maps your vocabulary, tone, and sentence structure. Every response it generates reads like you wrote it.
Support and Sales Built In
Arbyn handles email, chat, Instagram, and Facebook on its own and turns every customer interaction into revenue. One agent. Two jobs. One flat price.
ARBYN SUPPORT
Handle every conversation. Automatically.
Omnichannel Agent
Handles email today. Live chat, Instagram DMs, Facebook Messenger, and SMS added as we ship them. Every channel runs the same agent with the same voice and the same Shopify context. Replies in 21 languages automatically.
EmailLive Chat
IG DMsFB Messenger
SMS21 Languages
Acts Inside Shopify
Cancels orders, issues refunds, updates shipping addresses, applies discount codes, edits orders, and processes returns straight from the conversation. No copy-pasting. No switching tabs.
Cancel OrdersIssue Refunds
Update AddressesApply Discounts
Edit OrdersProcess Returns
Guardrails Engine
Define exactly how Arbyn handles refund policies, return windows, fraud signals, and edge cases unique to your store. Smart escalation routes complex conversations to you with the full thread attached.
Refund CeilingFraud Signals
Smart EscalationCustom Rules
Analytics Dashboard
CSAT on every resolved conversation. Response times, resolution rates, and customer sentiment tracked across every channel. A/B test reply tones and discount thresholds to find what works for your store.
CSATResponse Time
Resolution RateA/B Testing
ARBYN SALES
Arbyn sells. While it supports.
Before the order, at checkout, and after delivery. Every angle, automated.
BEFORE THE ORDER
Turn browsers into buyers.
Arbyn reaches out when customers abandon carts, browse without buying, or go quiet after their last order. A product quiz guides them to the right item. A bundle builder helps them buy more.
✓ Abandoned cart recovery
✓ Browse-but-didn't-buy outreach
✓ Past customer re-engagement
✓ Guided product quiz
✓ Conversational bundle builder
AT CHECKOUT
Shape the conversion.
Arbyn applies the right discount at the right moment, transforms cart contents, customizes delivery and payment options, and validates orders before they finalize. All five Shopify Functions. All automated.
✓ Discount Function (auto-apply at checkout)
✓ Cart Transform (modify cart contents)
✓ Delivery Customization
✓ Payment Customization
✓ Cart Validation (prevent bad orders)
AFTER THE ORDER
Keep the revenue coming.
Your thank-you page becomes a one-click upsell. Your order status page becomes a reorder prompt. Every sale Arbyn drives is tracked and attributed in real time.
✓ Post-purchase one-click upsells
✓ Order status reorder prompts
✓ Automated review requests
✓ Revenue attribution dashboard
✓ A/B test upsell offers
The agent that handles support and drives sales.
Other tools surface your Shopify data. Arbyn acts on it.
Shopify-Native Actions
Arbyn lives inside your Shopify admin. It can execute any of these on its own, or hold them as drafts for your review before anything changes.
Cancel Orders
Process Refunds
Update Addresses
Apply Discounts
Edit Order Contents
Process Returns
Track Shipments
Product Q&A
Compatible with Shopify Plus, Recharge, and Loop Returns
Full Autonomy or Full Control
You set the rules.
Every action has an on/off toggle. Set a refund ceiling. Block actions by order tag. Build escalation triggers. Arbyn never acts outside the boundaries you set.
✓ Per-action autonomous toggles
✓ Refund ceiling configuration
✓ Conflict tag blocking
✓ Custom escalation triggers
✓ Full Shopify order timeline logging
Shopify Functions x5
Discount Function, Cart Transform, Delivery Customization, Payment Customization, Cart Validation. Arbyn can trigger and enforce all five natively at checkout.
Post-Purchase Agent
Arbyn shows up on your thank you page and your order status page. Order questions answered, upsells offered, CSAT collected. Without you doing anything.
SETUP
Up and running in 10 minutes.
Average operator goes live in 9 minutes 24 seconds. No knowledge base. No engineer required.
01
Install from the Shopify App Store.
One click. Arbyn reads your orders, catalog, policies, and shipping zones automatically. No configuration required before your first reply.
02
Connect your support email.
Gmail, Outlook, or any custom domain. Arbyn sends from your address, not its own. Your customers never see a third-party sender.
03
Arbyn learns. Then flies solo.
Arbyn reads your policies, catalog, and shipping zones automatically. It then shadows 30 conversations, drafting replies for your review. After 30 conversations, it goes fully autonomous.
RUN THE MATH
Pick a competitor. See what you would pay.
Every tool below charges based on volume. The more customers contact you, the more you pay. Arbyn does not work that way.
Compare against
Gorgias
$300 to $635
/ month
Arbyn
$149
/ month
Monthly conversations
505001,0001,5002,000
At 500 conversations, Arbyn saves you up to $566 every month.
| Provider | Pricing Model | At 500 Conversations | Free Trial |
|---|---|---|---|
| Arbyn | Flat $149/mo | $149 | 21 days |
| Gorgias | Per resolution, tiered | $450 to $635 | Available |
| Fin | Per resolution | $495 | 21 days |
| Zendesk AI | Per resolution | $750 to $1,000 | 21 days |
| Gladly AI | Per resolution + assists + seats | $750 plus assists and $120/seat/mo | None |
| Supportify | Per session (free up to 50/mo) | $225 | Free tier |
| Commslayer | Per AI message, tiered | $99 | Free plan |
| Zipchat AI | Tiered by AI reply volume | $129 | 7 days |
| Rep AI | Per site visitor | $99 to $199 | 30 days |
| Decagon | Enterprise contract | Enterprise only. $50K+/year minimum. | None |
See full pricing details →
Competitor pricing sourced from published rates at fin.ai, gorgias.com, zendesk.com, gladly.com, supportify.no, commslayer.com, zipchat.ai, and hellorep.ai, verified May 2026. Commslayer and Zipchat charge per AI message; Rep AI charges per site visitor — estimates shown. Actual costs may be higher.
Your Brand, Digitized
Your voice. Not a bot's.
Most tools need you to write a full knowledge base before they can reply to anything. Arbyn takes a different approach. Paste three to five of your past customer replies. Arbyn maps your vocabulary, tone, and structure. From that point forward, every draft it generates sounds like you wrote it.
Store owners approve 91% of Arbyn drafts without editing after the first 30 conversations.
SAFETY GUARDRAILS
How Arbyn doesn't embarrass you.
Letting an AI reply to your customers feels risky on day one. Every guardrail below was built so the answer to "what if it gets one wrong?" is never a 2 AM phone call.
01 SHADOW MODE
It watches before it acts.
For the first 30 conversations, Arbyn drafts replies but never sends them. You approve or edit each one. Only after you sign off does it go autonomous. No surprises on day one.
02 CONFIDENCE THRESHOLD
Low confidence equals you decide.
Every draft is scored. Anything below the threshold you set goes to your draft queue instead of sending. Edge cases never auto-resolve. The default keeps roughly 8 percent for human review.
03 REFUND CEILING
Money has a hard limit.
Set a per-refund and per-day ceiling. Arbyn cannot refund above it without your approval. Same for discount codes, store credit, and any other money-moving action.
04 ESCALATION RULES
Sensitive triggers route to you.
Legal threats, chargebacks, mentions of dispute, the word lawyer, specific high-value customer tags. Define the triggers. Anything matching routes to you with the full thread attached.
05 SHOPIFY TIMELINE
Every action is logged in your store.
Every refund, address change, discount, and reply Arbyn makes writes to the Shopify order timeline. No invisible actions. Audit history lives where you already look for it.
06 KILL SWITCH
One toggle. Everything stops.
One button in your dashboard pauses every Arbyn channel instantly. New incoming messages queue for you. Open replies pause mid-draft. Flip it back when you are ready.
You are always the boundary. Arbyn never acts outside the rules you set. Edit them anytime from the dashboard.
FAQ
Questions we hear a lot.
Yes. Arbyn connects to any email address via IMAP and SMTP — Gmail, Outlook, or a custom domain like support@yourstore.com. Replies come from your address, not an Arbyn domain. Your customers never see a third-party sender.
Every action Arbyn takes logs to your Shopify order timeline. You set a confidence threshold — below it, Arbyn drafts a reply for your review instead of sending automatically. You also set a refund ceiling, block actions by order tag, and define escalation triggers for specific situations.
Yes. Arbyn has no per-ticket caps, no per-resolution charges, and no overage fees. Whether you get 10 emails or 10,000 in a day, the price is $149/month. Always.
Under 10 minutes. Install from the Shopify App Store, connect your support email, and paste three to five past replies for the Voice Fingerprint. Arbyn ingests your store catalog, orders, policies, and shipping zones automatically. No knowledge base to write.
Yes. Every Shopify action has an on/off toggle. Set a refund ceiling, block actions on specific order tags, and build custom escalation triggers. Arbyn never acts outside the boundaries you define.
Yes. Arbyn is compatible with Shopify, Shopify Plus, Recharge, and Loop Returns out of the box. All five Shopify Functions are available on Shopify Plus plans.
Two products. One plan.
Support and sales together. $149 flat. Whatever your volume.
From the blog.
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Guide
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Gorgias charges per ticket. At scale, that math works against you. Here is exactly how operators are making the switch.
Read more
May 12, 2026
Product
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Voice Fingerprint: how Arbyn learns to sound exactly like you
Paste three replies. That is it. Here is what happens next and why 91% of drafts get approved without editing.
Read more
May 5, 2026
Insights
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WISMO: the email killing your team's time every single day
Where is my order is the number one support request for Shopify stores. Here is the data and how Arbyn kills it.
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Apr 28, 2026
Handle support. Generate revenue. One agent.
Join Shopify operators using Arbyn to automate their support inbox and turn every customer touchpoint into revenue.
21-day calibration. Cancel anytime from Shopify.