Every update to Arbyn, newest first. Features, improvements, fixes, and behind-the-scenes work, all in one place.
Discount, Cart Transform, Delivery Customization, Payment Customization, and Cart Validation are now triggerable by Arbyn at checkout. Move discount logic, bundle pricing, and shipping option rules out of brittle code and into the agent.
Arbyn shows a one-click upsell offer the moment an order confirms. Recommends complementary items from your catalog, ships with the original order, attributes revenue back to the agent.
Replaces static product quizzes with a chat-style discovery flow. Customers describe what they need, Arbyn maps to your catalog, drops the right products in the cart.
Tone matching now picks up sentence-length variance, contraction frequency, and exclamation-mark usage. Operators report drafts approved without edits jumped from 86 to 91 percent.
When a customer stalls on the cart page for 90 seconds, Arbyn opens a chat with a contextual nudge based on what is in their cart. Configurable trigger, configurable copy, full A/B testing.
Reply confidence is now scored in under 80 ms instead of 220 ms. The review queue feels live again, especially for high-volume stores.
Set different refund ceilings for email, chat, IG DMs, and SMS. Most operators run looser ceilings on email and tighter on social. Now you can.
Threads with five or more participants no longer split into two distinct conversations when a reply arrives out of order.
Stores with EU customers can now opt into eu-west-1 storage for all conversation and order data. Switch on from your dashboard, no migration downtime.
Arbyn handles inbound SMS for support and proactive outreach for cart recovery. Twilio + MessageBird integrations. Open beta, opt in from Settings.
Every dollar Arbyn touches, attributed. Cart recovery, upsells, conversational quiz, post-purchase. Breaks down by channel, by intent, by hour. Exportable to CSV.
A conversational bundle builder lets customers customize their own order with Arbyn suggesting complementary items, bundle pricing, and stock-aware alternatives.
New default knowledge ingestion runs in parallel with email connection. Average operator time to first reply down from 13 min 40 sec to 9 min 24 sec.
Arbyn now reaches out to customers who browsed two or more product pages without adding to cart, with a contextual message and a soft offer.
When Arbyn escalates a conversation, the email handoff to your team includes the customer history, order context, every related event from the Shopify timeline, and what Arbyn already tried.
One button pauses every channel instantly. New incoming messages queue for human review. Open replies pause mid-draft. Flip it back when you are ready.
Customer language is detected from message body, email headers, and chat browser locale. Reply language matches automatically across all 21 supported languages.
Resolved a rare case where a customer-initiated return could generate two labels if the conversation timed out exactly during fulfillment lookup.
Run side-by-side experiments on reply tone (formal vs friendly), discount thresholds, and upsell offers. Statistical significance shown when reached.
Behind the scenes, every Arbyn reasoning call now falls through a multi-provider ladder. If the primary provider degrades, requests route to alternates automatically.
Define escalation triggers in plain language. Keyword matches, value thresholds, customer tags, and country rules all supported. Anything matching routes to you with the full thread attached.
Arbyn now drafts but never sends for the first 30 conversations after install. You approve or edit each one. Only after sign-off does it go autonomous.
Automated one-tap CSAT request fires when Arbyn closes a thread. Scores roll up to the analytics dashboard. Negative scores trigger an automatic alert for review.
Every action Arbyn takes (refunds, address changes, discounts, replies) writes to the Shopify order timeline. No invisible actions. Audit history lives in the same place you already check.
Arbyn now handles inbound DMs on Instagram and Facebook Messenger with the same voice and Shopify context as your email replies.
Set the minimum confidence required for Arbyn to auto-send a reply. Drafts below the threshold queue for human review. Default keeps roughly 8 percent for review.
Customer-requested order edits that previously could trigger duplicate authorization on certain payment processors now correctly void the original auth first.
All LLM subprocessors now operate under signed zero-retention agreements. Your conversation data is never used for training and never persists in their systems beyond inference.
Drop the Arbyn chat widget on your storefront with a one-line script. Arbyn handles inbound chats with full Shopify order and catalog context.
Arbyn reads every inbound email to your support address, classifies intent, and replies in your voice. Drafts held for approval below your confidence threshold.
On install, Arbyn reads your orders, catalog, policies, and shipping zones automatically. No knowledge base. No documentation to write.
One plan. $149 per month. Unlimited conversations. 21-day calibration billed through Shopify. No per-ticket, no per-resolution, no overage fees.
Paste three to five past customer replies during setup. Arbyn maps your vocabulary, sentence structure, and tone. Drafts read like you wrote them.
Arbyn submitted to the Shopify App Store for review.
First 24 operators installed Arbyn. Foundational shadow-mode + draft queue + confidence scoring built out of their feedback over the next six weeks.
Install on Shopify