Install on Shopify COMPARISONS
Every support tool compared. One page at a time.
We benchmarked Arbyn against the tools we used to use. Real pricing. Real review quotes. No fairy tales.
6 tools compared
$149 flat, every plan
$0 per ticket, ever
THE PATTERN
Every tool here charges you more when your store grows. Arbyn doesn't.
$0.40/ticket
Gorgias overage
Every ticket beyond your plan limit is billed. Black Friday or product launch? The bill follows.
$0.99/resolution
Intercom Fin
Every time the AI resolves a customer question, you're charged a dollar. The better it works, the more you pay.
12× jump
Tidio cliff
Growth plan $59. Next tier $749. There is no middle. You either underuse or massively overpay.
$85/seat
Intercom Advanced
Per agent, per month. Hire a third support rep? Bill goes up. Lose a rep? Still paying for the seat.
Arbyn: $149 a month. Flat. Forever.
Unlimited tickets. Unlimited AI resolutions. Unlimited seats. No overages. No per‑outcome fees. No cliffs.
REAL BILL CALCULATOR
Drag the slider. Watch the math.
Every number below uses published 2026 pricing for each tool. Assumes 30% AI automation rate and a 3-person support team where seat pricing applies. Annual billing where available.
Your monthly volume
2,000
support tickets / month
Estimates use each vendor's listed 2026 pricing pages and third‑party pricing breakdowns. Real bills vary with seat count, channel mix, and contract terms. Sources linked on individual comparison pages.
TidioGrowth + Lyro AI
$749 Plus + $435 Lyro AI add-on (600 AI convs)
$1,184/month
GorgiasPro plan + AI Agent
$360 Pro plan + $540 AI Agent (600 resolutions)
$900/month
Intercom FinAdvanced + Fin x 3 seats
$255 Advanced x 3 seats + $594 Fin (600 resolutions)
$849/month
GladlyHero pricing x 3
$180 x 3 Heroes (no public pricing, est. midmarket)
$540/month
ZendeskSuite Pro x 3 seats
$345 Suite Pro x 3 seats + $150 Advanced AI
$495/month
Rep AIChat widget only
$350 Standard (chat widget; est. by visitor traffic)
$350/month
ArbynFlat
Flat $149. Unlimited tickets, resolutions, seats, channels.
$149/month
THE LINEUP
Eight tools. Eight structural problems. One flat $149.
Each detail page covers the real pricing model, the hidden costs, where the tool genuinely wins, and sourced review quotes from operators using them today.
G
Charges per ticket
Gorgias
The Shopify support standard. And the reason most stores eventually leave it.
Their pricing
$10–$900/mo by ticket volume, plus $0.40 per overage ticket and $0.90 per AI resolution. AI resolutions double‑count as tickets.
vs Arbyn: flat $149, unlimited
See full comparison →
F
Charges per resolution
Intercom Fin
The premium AI agent. Priced like one. The better Fin works, the bigger the bill.
Their pricing
$29–$85/seat/mo plus $0.99 per Fin resolution. Minimum 50 resolutions/month. 2,000 resolutions = $1,980/mo just for AI.
vs Arbyn: $149 total, unlimited resolutions
See full comparison →
Z
Per AI reply, tiered
Zipchat AI
Strong sales AI with multi-platform reach. The bill grows every time your AI handles a reply.
Their pricing
$49–$499/mo by AI reply volume, then $49 per 250 extra replies. At 2,000 conversations the bill hits $1,087/mo.
vs Arbyn: flat $149, no reply limits
See full comparison →
Z
Per‑seat enterprise
Zendesk
The enterprise helpdesk. Built for call centers, not for Shopify operators with three people.
Their pricing
$55–$169/agent/mo plus AI add‑ons. Three agents on Suite Professional is $345/mo before any AI.
vs Arbyn: $149 flat regardless of headcount
See full comparison →
R
Chat‑widget only
Rep AI
An AI shopping concierge. Not a support agent. Doesn't read your inbox or run refunds.
Their pricing
$39–$350+/mo by site visitor traffic, $12 per 1,000 visitors. Lives only inside the chat widget. No email, no IG, no Shopify actions.
vs Arbyn: every channel, every action
See full comparison →
Gd
Contact sales only
Gladly
Premium people‑first CX. Built for retail. Built for budgets you don't have yet.
Their pricing
Custom contracts only. No published self‑serve plans. Typical five‑figure annual minimums. AI agent priced separately.
vs Arbyn: public pricing, install in 10 min
See full comparison →
S
Free up to 50/mo
Supportify
Genuinely free to start. Then $0.50 per session. Simple — until your volume grows.
Their pricing
50 sessions free/mo, then $0.50 per session. At 2,000 sessions that's $975/mo. No seat fees. You set a spending cap.
vs Arbyn: flat $149, unlimited sessions
See full comparison →
C
Free helpdesk forever
Commslayer
Free helpdesk with a fair AI pricing model. Charges per message, not per conversation.
Their pricing
Free helpdesk, then $39–$99/mo for AI. Overage at $0.05–$0.10 per extra AI message. No seat fees.
vs Arbyn: flat $149, unlimited AI conversations
See full comparison →
WHY ARBYN
Same product. Sane pricing.
01 / FLAT
One number, forever.
$149 a month. No overage. No per‑ticket. No per‑resolution. No per‑seat. Your bill in December is the same as your bill in June.
02 / UNLIMITED
No quotas.
Unlimited tickets. Unlimited AI resolutions. Unlimited seats. Unlimited channels. Use it as much as you need to.
03 / ACTS
Does the thing inside Shopify.
Cancels, refunds, address edits, line item changes, discount codes. In the customer thread. Most "AI support" tools draft a reply and stop.
04 / FAST
Live in 10 minutes.
Install from the Shopify App Store. Arbyn reads your orders, catalog, and policies. No knowledge base required. No services contract. No engineer.
THE HONEST PART
Where these tools actually win.
Comparison pages full of nothing but "we're better" are sales pitches. Here's what each tool does better than Arbyn. Today. Honestly.
01 / GORGIAS
Integration breadth.
Gorgias has 100+ direct integrations across the Shopify ecosystem (Klaviyo, Recharge, Loop, Yotpo, etc.). Arbyn has 20. If your stack depends on a specific integration we don't have yet, that's a real reason to stay.
02 / INTERCOM
Conversational depth on edge cases.
Fin has the most years of training and real conversation data behind it. For complex multi‑turn enterprise SaaS support, Fin is genuinely excellent. If you're running a B2B SaaS with technical support, Fin earns its price.
03 / TIDIO
The chat widget itself.
Tidio has been refining its live‑chat widget for over a decade. The visitor‑tracking, typing preview, and pop‑up flow tools are mature. If your priority is the chat widget specifically and not the support stack behind it, Tidio is solid.
04 / GLADLY
Customer‑centric data model.
Gladly's "Customer Profile not ticket" model is genuinely different and well‑suited to lifestyle and luxury retail. If you're a brand where every customer is a long‑lifetime relationship and budget is not the constraint, it's a different category.
DONE COMPARING?
Skip the spreadsheet.
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$149 a month, flat. No card up front. Install from Shopify in under 10 minutes.
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