Install on ShopifyFEATURES
Everything Arbyn does. In one place.
Forty-something features across support, sales, and platform. Each one built to do something a real Shopify operator asked for.
42 features
3 categories
$149 all in
ARBYN SUPPORT
Conversations, handled.
Every inbound message across every channel. Read, classified, replied to, and resolved with the same voice and the same Shopify context.
14 features
SPOTLIGHT
Email agent
Reads every inbound email to your support address, classifies the intent, and replies in your voice. The foundation of Arbyn Support, live since day one.
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Live chat widget
Drop the Arbyn widget on your storefront with one line of script. Same voice, same Shopify context.
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Instagram DMs
Handles inbound Instagram DMs with the same agent and the same context as email.
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Facebook Messenger
Inbound Messenger threads route into the unified Arbyn inbox.
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SMS channelBETA
Inbound SMS handled through Twilio or MessageBird. Currently in open beta.
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21 languages auto-detected
Customer language detected from message body or browser locale. Reply language matches automatically.
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Shopify actions
Cancels, refunds, address updates, line item edits, returns, and discount codes. Live in the customer thread.
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Smart escalation
Define triggers in plain language. Anything matching routes to you with the full thread attached.
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CSAT on resolution
Automated one-tap CSAT request fires when Arbyn closes a thread. Scores feed the analytics dashboard.
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Confidence scoring
Every draft scored. Below your threshold queues for human review. Default keeps roughly 8 percent for review.
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Draft review queue
Low-confidence and flagged drafts collect in a queue. Approve, edit, or escalate per item.
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Shopify timeline logging
Every Arbyn action writes to the Shopify order timeline. No invisible actions, ever.
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Per-channel refund ceiling
Set different refund ceilings for email, chat, IG, and SMS independently.
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Kill switch
One toggle in the dashboard pauses every channel instantly. Drafts pause mid-write.
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ARBYN SALES
Arbyn sells. While it supports.
Before the order, at checkout, and after delivery. Cart recovery, product discovery, checkout intelligence, and post-purchase upsells. Every angle, automated.
15 features
SPOTLIGHT
Cart recovery chat
When a customer stalls on the cart page, Arbyn opens a chat with a contextual nudge based on what is in their cart. Configurable trigger, full A/B testing.
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Browse-but-did-not-buy
Reaches out to customers who browsed two or more products without adding to cart.
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Past customer re-engagement
Brings back customers who went quiet after their last order.
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Conversational product quiz
Chat-style discovery flow. Customers describe what they need, Arbyn maps the catalog.
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Bundle builder
Customers customize their own order with Arbyn suggesting complementary items.
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Post-purchase upsells
One-click upsell on the thank-you page. Ships with the original order.
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Reorder prompts
Order status page invites repeat customers to reorder with one tap.
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Automated review requests
Timed, voice-matched review requests after delivery confirmation.
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Discount Function
Automatic checkout discounts when the cart qualifies. Native Shopify Function.
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Cart Transform
Bundle pricing and cart modifications enforced at the platform level.
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Delivery Customization
Show or hide shipping options based on cart, customer, and rules you set.
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Payment Customization
Hide BNPL on low-value orders or COD internationally, automatically.
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Cart Validation
Stops bad orders before they finalize. Address quality, fraud signals, inventory.
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Revenue attribution
Every dollar Arbyn touches is attributed. By channel, by intent, by hour.
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A/B testing
Side-by-side experiments on reply tone, discounts, and upsell offers.
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ARBYN PLATFORM
The agent stays inside the lines.
Guardrails, learning, ingestion, and infrastructure. The things that make the agent safe, fast, and yours.
13 features
SPOTLIGHT
Voice Fingerprint
Paste three to five past customer replies. Arbyn maps your vocabulary, sentence structure, and tone. Drafts read like you wrote them. 91 percent approved without edits.
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Shopify ingestion
On install Arbyn reads your orders, catalog, policies, and shipping zones. No knowledge base required.
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Setup wizard
Average operator goes live in 9 min 24 sec. No engineer required.
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Shadow mode
For the first 30 conversations, Arbyn drafts but never sends. You approve every reply.
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Confidence threshold
Set the minimum confidence required for auto-send. Conservative by default.
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Refund ceilings
Hard limits on any money-moving action. Per-action, per-day, per-channel.
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Custom rules engine
Define handling for refund policies, fraud signals, returns windows, edge cases.
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Multi-provider LLM
Behind the scenes, every reasoning call falls through a multi-provider ladder.
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EU data residency
Opt into eu-west-1 storage for EU customer data. No migration downtime.
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Zero-retention LLM
All LLM subprocessors operate under signed zero-retention agreements.
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Order timeline events
Every action lands on the Shopify order timeline where you already look.
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Shopify-native
Installs from the Shopify App Store. Lives inside your admin. No separate dashboard to manage.
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Analytics dashboard
Resolution rates, CSAT, response time, revenue attribution. Exportable to CSV.
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Every feature above. $149 a month. Flat.
No tier upgrades. No per-resolution fees. Live from day one.