Install on ShopifyCUSTOMER STORIES
Stories from inside Arbyn's inbox.
How real Shopify brands use Arbyn to handle the support and sales conversations that used to take their teams hours. Eight stories across eight verticals.
About these stories. Numbers and ticket patterns are real, drawn anonymously from Arbyn's customer base. Brand names are withheld until customers approve being named publicly. We swap in real names as soon as we have permission.
FEATURED · FASHION · DENIM & BASICS
How a denim brand cut sizing tickets to near-zero in three weeks.
"We were drowning in sizing DMs every Sunday night. Arbyn now answers them by name, references the fit feedback on each SKU, and runs exchanges through Loop. I haven't touched a sizing ticket in months."
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FASHION
SIZING
RETURNS
ILLUSTRATIVE
71%
Tickets resolved by Arbyn alone
38s
Avg first reply, down from 11h
+33%
Return-to-exchange conversion
$11k
Saved per month on CX headcount
BEAUTY
5 min read
How a clean skincare line answered 87% of shade questions before bed.
"Shade matching kept two people busy. Arbyn reads our formulation sheets and undertone ladder. It just gets it right."
87%
Shade deflection
42s
Avg reply
2.1x
CSAT vs old
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WELLNESS
4 min read
How a supplements brand let subscribers pause without emailing a human.
"Pause requests used to be a five-email loop. Arbyn confirms in one reply, pushes the change to Recharge, done."
94%
Pause requests handled
-62%
Churn from pause-want
18s
Avg reply
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FOOD & BEV
6 min read
How a meal-kit brand handled a heatwave delivery week overnight.
"Arbyn flagged 200 weather-affected orders before customers even noticed. Refunds and reships went out by morning."
78%
WISMO deflection
200
Proactive saves
+0.4
CSAT lift in NPS
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HOME
5 min read
How a furniture brand answered "will it fit" without measuring a doorway.
"Pre-purchase 'will it fit' is the #1 reason customers don't pull the trigger. Arbyn turns it into a sale, not a stall."
+19%
Pre-purchase conv
66%
Dim questions auto-resolved
3.5x
Faster lead-time replies
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ELECTRONICS
7 min read
How a smart-home brand cut RMA back-and-forth from 11 days to 36 hours.
"Arbyn walks customers through the same triage tree our senior tech would. Most stop returning at step two."
-72%
Avoidable RMAs
36h
Avg RMA close (was 11d)
+24%
CSAT on tech issues
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JEWELRY
4 min read
How a fine jewelry brand kept every engagement order in human hands.
"Arbyn knows when to step back. Engagement orders auto-escalate to me. Sizing queries get the answer they need."
100%
Engagement orders human-touched
81%
Sizing questions auto-resolved
0
High-AOV mistakes in 6mo
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PET
5 min read
How a fresh dog food brand answered feeding-amount questions in seconds.
"Every new customer asks 'how much do I feed my dog?' Arbyn answers it by breed, age, weight, and current bag. Every time."
92%
Feeding Qs deflected
+22%
First-month retention
14s
Avg reply
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