Install on ShopifyPRICING
Everything.
One price.
Day one.
Support and sales running automatically. Every channel. Every Shopify action. $149 a month, no matter how busy it gets.
21-day calibration. Cancel anytime from Shopify.
WHY STORE OWNERS SWITCH
Your current support tool charges more every time your store grows.
Not hypothetical. Real reviews from the support tool most Shopify stores start with. Weeks to configure. Breaks under volume. Charges more the busier you are.
★★★★★
This has got to be the greediest and ruthless company ever. We were paying over $13.5k per year on Gorgias for the Advanced plan. Their pricing is not clear at all once you get past the base plan. If you are a fast-growing store, I highly recommend staying away.
SO
Shopify Operator
via Shopify App Store · March 2026
★★★★★
I installed it and was getting set up on a 7-day free trial. Within hours of installation, it charged me a full $400 for the pro plan, completely negating the free trial. When I pointed out the error, they quoted policies rather than resolving the issue.
SO
Shopify Operator
via Shopify App Store · February 2026
★★★★★
It's ironic that the so-called best support app has some of the worst support I've experienced. I started a trial on Shopify Plus and they still haven't been able to fix a store sync issue after a full week. It should have been resolved the same day.
SO
Shopify Plus Operator
via Shopify App Store · May 2026
★★★★★
This platform worked well at first. Then they changed something, likely degraded the LLM to save money. Suddenly our agent went from solving 95% of issues to failing 100% of the time. It forgot what products we sell entirely.
SO
Shopify Operator
via Shopify App Store · January 2026
★★★★★
Support is non-existent. I sent 4 emails over three days and no response. Just a friendly AI that is useless. Something as obvious as show me emails with no reply does not exist.
SO
Shopify Operator
via Shopify App Store · February 2026
★★★★★
We have been using Gorgias for over a year and our experience has been extremely frustrating. The integration is unreliable and creates ongoing operational challenges. Support has been disappointing.
SO
Shopify Operator
via Shopify App Store · March 2026
Arbyn is flat. Unlimited. Ready in an afternoon.
Reviews sourced from the Gorgias listing on the Shopify App Store. Reviewer names anonymized.
RUN THE MATH
Pick a competitor. See what you would pay.
Every tool below charges based on volume. The more customers contact you, the more you pay. Arbyn does not work that way.
Compare against
Monthly conversations
505001,0001,5002,000
Gorgias
$300 to $635
/ month
Based on published rates
Arbyn
$149
/ month
Always.
At 500 conversations, Arbyn saves you up to $566 every month.
Year 1 with Gorgias
Up to $7,620
Goes up with every conversation.
Year 1 with Arbyn
$1,788
Flat. Whatever your volume.
Competitor pricing sourced from published rates at fin.ai, gorgias.com, zendesk.com, gladly.com, supportify.no, commslayer.com, zipchat.ai, and hellorep.ai, verified May 2026. Commslayer and Zipchat charge per AI message; figures assume ~4 messages per conversation. Rep AI charges per site visitor; figures assume ~5% visitor-to-chat rate. Actual costs may be higher. Arbyn charges nothing beyond $149 per month.
HOW ARBYN COMPARES
Every other tool charges more as you grow.
These are published rates. Not estimates. Not our words.
| Provider | Pricing Model | At 500 Conversations | Free Trial |
|---|---|---|---|
| Arbyn | Flat $149/mo | $149 | 21 days |
| Gorgias | Per resolution, tiered | $450 to $635 | Available |
| Fin | Per resolution | $495 | 21 days |
| Zendesk AI | Per resolution | $750 to $1,000 | 21 days |
| Gladly AI | Per resolution + assists + seats | $750 plus assists and $120/seat/mo | None |
| Supportify | Per session (free up to 50/mo) | $225 | Free tier |
| Commslayer | Per AI message, tiered | $99 | Free plan |
| Zipchat AI | Tiered by AI reply volume | $129 | 7 days |
| Rep AI | Per site visitor | $99 to $199 | 30 days |
| Decagon | Enterprise contract | Enterprise only. $50K+/year minimum. | None |
At 500 conversations, Arbyn is the only flat-rate option in the table.
Competitor pricing sourced from published rates at fin.ai, gorgias.com, zendesk.com, gladly.com, supportify.no, commslayer.com, zipchat.ai, and hellorep.ai, verified May 2026. Per-unit calculations use published minimums. Seat fees and platform fees not included in competitor figures. Commslayer and Zipchat charge per AI message; Rep AI charges per site visitor — see calculator footnote for methodology. Actual costs may be higher.
PAYS FOR ITSELF
Arbyn does not just cost less.
It earns its own keep.
The sales agent recovers abandoned carts, drives post-purchase upsells, and converts pre-purchase chats your team would never have time to handle. At an average cart of $85, four recovered carts a month and Arbyn has paid for itself twice over.
4 carts
Recovered per month covers Arbyn entirely.
$85
Average DTC cart value used in this math.
21%
Median recovery rate from proactive cart chat.
$2,292
Annual net at just 4 recovered carts per month.
There is one tool in this table with a flat price, unlimited conversations, and a 21-day trial.
↓
ONE PLAN. EVERYTHING INCLUDED.
Arbyn Agent
$149
/month
Unlimited conversations. 1 store.
21-day calibration. Cancel anytime from Shopify.
Every feature listed below is live from day one. Nothing locked. Nothing to upgrade into.
Arbyn Support
Your inbox runs itself.
Reads every incoming email. Replies automatically.
Trained on your sent history. Writes like you.
Live chat widget on your storefront.
Handles Instagram DMs.
Handles Facebook Messenger.
Tells customers where their order is and when it arrives.
Updates shipping addresses before the order ships.
Cancels orders on request.
Edits order items and quantities directly.
Issues refunds without escalating to you.
Starts and processes returns end to end.
Answers product questions from your live catalog.
Answers shipping, returns, and policy questions.
Handles pre-purchase questions from people browsing.
Notes every action directly on the Shopify order.
Applies discount codes as a service recovery tool.
Logs everything to the Shopify order timeline.
Escalates legal threats and chargebacks immediately.
Custom escalation rules by keyword, value, tag, or country.
Sends CSAT after every resolved conversation.
Tracks CSAT scores in your dashboard.
Holds low-confidence drafts. Auto-sends when sure.
Full draft review queue for anything it flags.
Learns from every reply you approve.
Pulls your store policies from Shopify on install.
Syncs your product catalog live.
Knowledge setup wizard on onboarding. Zero writing.
Add up to 20 custom Q&A pairs for edge cases.
Auto-detects customer language. Replies in it.
21 languages supported natively.
Set your tone: Professional, Friendly, or Concise.
Tone held consistently across every language.
Works with Gmail, Outlook, and any email provider.
Answers questions on the order status page.
Stops a full category of support emails before they start.
Arbyn Sales
Revenue your inbox was leaving behind.
Proactive chat when a customer stalls on the cart page.
Proactive chat when someone dwells too long on a product.
Re-engages visitors who came back without buying.
Exit intent capture before they close the tab.
Cart recovery for customers who added and disappeared.
Product recommendations based on what is in the cart.
Suggests complementary items, bestsellers, or alternatives.
Conversational product quiz in chat. Not a form.
Maps quiz answers to products. Adds them to cart.
Bundle offers surfaced in chat when relevant.
Bundle pricing enforced natively at checkout.
Post-purchase upsell the moment an order confirms.
Address changes, returns, and questions from the order status page.
Reorder prompts for repeat buyers on the order status page.
Free shipping threshold messaging synced to your actual checkout.
Hides paid shipping when the threshold is hit, automatically.
Automatic discounts fire at checkout when the cart qualifies.
Hides buy-now-pay-later for orders under your minimum.
Hides cash on delivery for international orders automatically.
Every Arbyn action tagged on the Shopify order.
Revenue attribution dashboard showing what Arbyn closed.
A/B testing on messages and timing.
No feature is behind a higher tier. This is the only plan. Everything above runs from the moment you install.
Unlimited
Conversations per month
Unlimited
Team seats
1 store
Shopify, Plus, Recharge, Loop
21
Languages auto-detected
All channels
Email, chat, IG, FB, SMS
VOLUME PRICING
Processing more than 25,000
conversation threads a month?
Arbyn's flat plan scales further than most stores ever need. But at that volume, a single price may not be the right fit. Reach out and we'll work out something built around your actual usage.
Common questions
What counts as a conversation?
One email thread, one chat session, one DM thread, or one Messenger conversation. A customer replying five more times on the same thread is still one conversation. Spam, Shopify notifications, and auto-replies are filtered before counting.
Does Arbyn replace my support inbox?
It takes over the reply layer. Your email address stays exactly where it is. Arbyn reads what comes in, handles what it can, holds drafts when unsure, and sends you what needs a human. Your customers never notice the switch.
What can Arbyn do in Shopify without me?
Cancel orders, update addresses, issue refunds, edit line items, start returns, apply discount codes, and tag orders. You control which actions fire automatically and which ones it drafts for your approval. Every action writes to the Shopify order timeline so nothing happens invisibly.
How does Arbyn learn to write like me?
You upload your sent email history during setup. Arbyn indexes it and uses your three most relevant past replies as a template every time it writes. Every draft you approve goes back into the model. It gets better the longer it runs.
How does the sales side work?
Both tracks run at the same time from the same plan. Support handles what comes in. Sales runs proactively from the chat widget: cart triggers, exit intent, quiz, post-purchase upsell. A customer who emails you and then visits your store gets support through email and a sales interaction through the widget simultaneously.
How does Arbyn change checkout behavior?
Through native Shopify checkout logic. Spend threshold discounts apply automatically when the cart qualifies. Bundle pricing executes at the platform level. Shipping options and payment methods are shown or hidden by rules you set. No workarounds. No discount code hacks.
Does it work for international stores?
Yes. Arbyn detects customer language from the email header, chat browser locale, or message body and replies in that language automatically. It reads your Shopify Markets setup for regional product data and pricing. 21 languages supported out of the box.
What happens at the end of the trial?
Shopify bills $149 per month through your existing Shopify account. Cancel directly from Shopify admin. No separate login. No cancellation form.
BUILT FOR SHOPIFY OPERATORS
Shopify Partner
Available on Shopify
SOC 2 in progress
Installs in under 10 minutes
GDPR ready
GET STARTED
Your support inbox is a revenue channel.
It just has not been treated like one.
Arbyn handles every conversation coming in and every sales opportunity going out. $149 a month. Everything included.
21-day calibration. Cancel anytime from Shopify.