Install on ShopifyQUIET LUXURY BRAND
Minimal · considered · restrained
It does. Your usual XS will sit beautifully. If you prefer a softer drape, a size up is appropriate.
ARBYN FOR FASHION & APPAREL
Sizing, fit, returns. Without the back-and-forth.
The four questions that make up 70% of fashion support — does it run small, does it fit, can I exchange it, can I return it — Arbyn handles every one. Trained on your size chart, your fit guide, your return policy, and your voice.
Stella · Ridgeline Denim
2:14 am
Hi! I'm a US 8 normally — would the high-rise 27" run small? I'm between sizes and last time I sized down it was tight.
Hi Stella — for the high-rise 27" I'd actually go with your usual size 8. Denim from the Crescent line runs true; only the slim straight runs about a half-size small. Your last order was a slim straight, which is why size-down felt tight.
Oh that's super helpful, thank you!
THE REALITY OF FASHION SUPPORT
Four numbers every fashion brand recognizes.
25%
Online apparel return rate — over 3× the rate of in-store apparel purchases.
Statista Consumer Insights, 2024
56%
of all ecommerce returns are clothing alone. No other category is close.
Opensend / Statista, 2024
34%
of ecommerce returns are sizing problems — the single largest controllable factor for any apparel brand.
Red Stag Fulfillment / NRF, 2025
$15+
direct cost to process one apparel return — shipping, inspection, restocking. Before lost margin.
Industry benchmarks, Opensend 2025
SUPPORT AND SALES, IN THE SAME INBOX
Eight fashion conversations. Five support. Three sales.
Arbyn isn't only a deflection bot — it's a revenue agent too. Half of fashion's inbox is "where's my order." The other half is "should I buy this." Arbyn handles both, on every channel, in your voice. The examples below use a fictional brand, Ridgeline Denim.
Sizing question
SUPPORT
Does the Crescent skirt run true to size? I'm normally an XS.
The Crescent runs true — XS will fit like your usual XS. If you prefer a looser drape over the hip, sizing up to S is what most customers do.
DEFLECTED
Drew on size chart + 142 past fit notes for this SKU.
Pre-purchase fit consult
SALES
Hi — torn between the slim straight and the high-rise straight. I'm 5'8", usually wear a 27. Mostly sneakers, occasionally heels.
For sneakers + 5'8", the high-rise straight gives more leg line. Most 5'8" customers in 27 land there. Slim straight is great with heels but reads dressier. Either way, your 27 is right. Want me to add the 27 high-rise to your cart?
Yes please!
CONVERTED · $148
Used height + occasion + fit specs across 2 SKUs.
Return request
SUPPORT
The boots don't fit. Can I return them? Order #44182.
Yes — order #44182 is within the 30-day window and the boots are eligible. I've started your return in Loop and emailed you a prepaid label. Refund hits 3-5 days after we scan them.
RESOLVED
Created return in Loop. Customer never waited for a human.
Size exchange
SUPPORT
I ordered the linen shirt in M and it's too tight. Can I swap for L?
Done. L is in stock and reserved for you. I've shipped the L today and sent a return label for the M. You won't be charged twice.
RESOLVED
Hold-and-ship exchange. Inventory reserved in Shopify.
Restock alert
SUPPORT
When will the olive workwear jacket be back in M?
M olive is expected back the week of June 16 — about 18 days. I've added you to the restock list; you'll get a heads-up the morning it drops, before it goes live publicly.
DEFLECTED
Pulled ETA from your PO system. Subscribed via Klaviyo.
Styling / cross-sell
SALES
What do people usually wear with the linen shirt? Just got it in oat.
Oat pairs most with the wide-leg trouser in fennel (relaxed weekend) or the cropped slim in black (dressier). Both in stock in your size. Want a quick look at either?
Fennel please!
CONVERTED · $189
Pulled "frequently styled with" from order history.
Where is my order
SUPPORT
Where's my order?? Said it'd be here Tuesday.
Order #44210 is at the local DHL facility, out for delivery today by 8 pm. There was a one-day weather delay over the weekend — sorry for the wait.
DEFLECTED
Live tracking via Shopify + carrier API.
Cart recovery (proactive)
SALES
Hey Maya — saw the Crescent skirt in S sitting in your cart. Heads up: only 3 left in S green. Want me to hold one for an hour while you decide, or push it through?
Hold it pls, dinner now thanks
Done — held until 9:42 pm.
RECOVERED · $124
Arbyn opened the conversation, not the customer.
TRAINED ON YOUR CATALOG
Arbyn reads your size chart like one of your reps does.
When you connect Arbyn to Shopify, it doesn't just see products — it ingests the structured fashion data your support team relies on every day. No prompt engineering required.
01
Size charts & fit guides
Per-collection, per-fit. Arbyn reads tables from your size chart pages and the JSON in your Shopify product metafields — both.
02
Model measurements
"The model is 5'10" wearing a size S." Arbyn pulls this from your PDP copy and uses it in fit answers.
03
Fit feedback history
Past customer notes — "ran small," "great drape," "color is darker IRL" — are tagged per-SKU and surface in replies.
04
Return reasons by SKU
Arbyn knows that 31% of returns on the slim straight are "too small" — and proactively offers the next size up before the return starts.
CATALOG SNIPPET
Crescent Skirt — size chart
| Size | Waist | Hip | Length |
|---|---|---|---|
| XS | 24" | 34" | 27" |
| S | 26" | 36" | 27.5" |
| M | 28" | 38" | 28" |
| L | 30" | 40" | 28.5" |
| XL | 32" | 42" | 29" |
Arbyn note: 142 past customers wearing this SKU reported "runs true." 6 reported "slightly long" — recommend hemming.
RETURNS & EXCHANGES
Fashion's #1 cost center. Now mostly Arbyn's job.
Fashion returns are 3-4x other verticals. The hidden cost isn't the shipping label — it's the eight back-and-forth emails per return. Arbyn closes that loop in one reply.
Eligibility, instantly
Arbyn checks order date, item condition, sale/final-sale status, region-specific rules, and your custom exceptions in under a second. No "let me check with the team."
93% of return tickets · zero human
Labels via Loop, ReturnGo, AfterShip
Arbyn doesn't reinvent your returns stack — it talks to it. Connected to Loop Returns, ReturnGo, AfterShip Returns, and Shopify Returns natively.
3 clicks to connect · 1 minute
Exchange-first, refund-second
Before quoting a refund, Arbyn offers the next size, color, or comparable SKU. Brands see 31% of return requests convert to exchange. Revenue stays in.
31% return-to-exchange lift
BRAND VOICE TUNING
Sounds like your brand. Not like a chatbot.
Three different fashion brands. One identical question. Three completely different Arbyn replies — because tone, vocabulary, and rhythm come from your past emails, your homepage copy, and your team. We don't pick a "fashion voice." You do.
SAME CUSTOMER · ASKING EVERY STORE
"Does the Crescent skirt run true to size? I'm normally an XS."
STREETWEAR BRAND
Conversational · warm · direct
Yes — Crescent runs true so XS is your size. Want it a touch looser around the hip? Most go up to S. You're good either way.
WARM VINTAGE BRAND
Descriptive · gentle · storied
True to size, lovely — your usual XS will fit just as it should. A touch of give through the hip, which is exactly how we cut it. Wear it well.
Arbyn learns your voice from past tickets, past emails, your homepage copy, and your help docs. The first reply already sounds like you. Three weeks in, you can't tell the difference.
NOT JUST FASHION
Arbyn ships tuned for seven more verticals too.
B
Beauty & Cosmetics
Shade matching, ingredients, vegan / pregnancy-safe.
Explore →
W
Health & Wellness
Dosage, subscriptions, compliance-safe phrasing.
Explore →
N
Food & Beverage
Allergens, pause-the-box, perishable logistics.
Explore →
H
Home & Furniture
Dimensions, lead times, white-glove logistics.
Explore →
E
Electronics
Compatibility, troubleshooting, RMA & warranty.
Explore →
J
Jewelry
Sizing, engraving, gift orders, gemstone care.
Explore →
P
Pet
Feeding amounts, frequency, recipe swaps.
Explore →
→
All industries
See the full index of verticals Arbyn ships tuned for.
Browse all →
Let Arbyn handle your fashion support.
Install in 4 minutes. Train it on your size charts and return policy. Watch it answer your first sizing ticket within an hour — in your voice, with your tone, citing your own catalog.